Shipping & Returns

International orders may be subject to import duties and taxes which are the customer’s responsibility to pay. You may want to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting to pay.

 

DELIVERY

When will I receive my US order?

Most in-stock items generally arrive on your doorstep between 3-10 business days after you placed your order, depending on your shipping address. If you live on the East coast, it's usually 3-7 days. Other locations may take up to 10 days.

When will I receive my international order?

International orders via FedEx International Economy usually take 7-10 days to arrive.

 

RETURNS

Do you take everything back?

You can return non-sale items. Please note that we do not accept returns of jewelry, scarves and handbags.

We handle returns case by case. We stand behind the products we sell and treat our customers fairly. In turn we ask you to be fair with us too. Items you return must be in original condition: used or unworn and carry their original tags still attached.

Which items cannot be returned?

Unfortunately, we do not acccept returns of 
- sale items
- jewelry
- scarves
- handbags

Is there a time limit for returns?

We accept returns received within 14 days from date of receipt.

How do I return eligible items?

Please return to:

Debbie Katz Inc.
2820 NW 7th Ave, 
Miami, FL 33127

Please note that items returned to us that do not adhere to the above conditions are considered damaged. Please make sure goods are securely packaged to avoid damage in transit. it is the customer’s responsibility until the return reaches our warehouse.

Do you refund international duties and costs?

Please note that we are not responsible for the cost of customs and other duties paid for orders outside the US.

 

WE ARE HERE TO HELP!

You can contact us through our contact page! Please allow up to one-business day for your inquiry to be addressed.

Or just give us a ring at
305.758.6020